Refunds and Return Policy

At VIV Global Trading Company Limited (“us”, “we”, or “our”), we strive to ensure that our customers are satisfied with their purchases. This Refunds and Return Policy outlines our procedures for returns and refunds.

1. Return Eligibility

You may return items purchased from our Site within 7 days of receiving your order, provided that:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all tags and labels attached.
  • You have the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Opened or used personal care items
  • Items marked as final sale

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once authorized, you will receive instructions on how to return the item.

4. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items, unless the return is due to an error on our part (e.g., wrong item sent, defective product).

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 2 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

8. Changes to This Policy

We may update this Refunds and Return Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about our Refunds and Return Policy, please contact us at:

VIV Global Trading Company Limited

Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central Hong Kong
Email: [email protected]